At TrustCloud, our mission is to make it effortless to earn trust in every business relationship. We also fundamentally believe in operating with complete transparency and openness. In publishing our product roadmap and openly sharing new feature updates, we’re holding ourselves accountable to you and proving that we deliver on our commitments.
New features are developed based on learnings from numerous customer interactions and interviews. Moreover, we vet early versions with design partners before finalizing a release. When we do release a feature to your instance, our objective is to make you feel like we put everything into it — leaving you with the belief that TrustCloud has been “joyfully crafted” for you!
The audit can be a painstaking process, with endless back-and-forths between clients and auditors. You may have even participated in an audit process exchange that went like this:
AUDITOR: Hi, to prepare for your audit, please see attached our Information Request List (IRL), as a spreadsheet. Please fill out answers for each request, and send us evidence to support each individual answer.
[A few weeks go by. You painstakingly collect all the information, and send it to the auditor.]
[A couple of weeks later, your auditor gets back to you.]
AUDITOR: I’ve reviewed all your answers and highlighted (in yellow) open items / questions in the attached spreadsheet. Please review our comments and questions and fill out updated answers for each request, and send us evidence to support each individual answer.
[And so it goes, back and forth. For weeks.]
Let’s be honest. Both auditors and clients hate this process and wish there was a better way. Perhaps a way that didn’t involve endless spreadsheets. Perhaps even a shorter audit process.
How We Solved Your Challenge
Our objective with AuditLens was simple — take the stress out of audits, and help auditors and clients go through the process efficiently and transparently.
Over the past few months, we’ve worked with a number of our auditor partners to understand their challenges. Auditors evaluate compliance programs in their entirety — they review every requisite control, evidence, and policy — and we set out to discover how we can make the audit process effortless for them.
Unsurprisingly, our auditor partners had a long wish list of features that would help streamline audits and make them more straightforward.
Ta-da! AuditLens was born.
Here’s a quick snapshot of what we did…
- Intelligent Automation: The same mapping engine we built into TrustOps allows auditors to quickly review controls, evidence, and policies against a particular compliance standard or certification. No more confusing, hard-to-navigate shared folders!
- Effortless Program Management: As auditors review a program, they can see everything in one place, mark items as ‘complete’, or flag them for follow-up. Evaluations become easier to track and manage.
- Automatic Progress Reporting: As an auditor works through an audit, the client can see the auditor’s progress. As an auditor, you’re being transparent, and don’t have to write as many tedious “status update” emails. As a client, you’re not anxious anymore. More importantly, the audit is no longer a “black box”.
Value to You
With AuditLens, we have streamlined the audit process by ensuring that sharing information with your auditor doesn’t involve any extra work. Just click a button, invite your auditor to AuditLens, and you’re done. Your auditor instantly has all the information they need, presented in exactly the way they want it. Both parties get instant feedback as the audit is conducted, and can track the progress of the audit. You can see exactly where your auditor is in the process… in real-time. The best part? No more spreadsheets.
As a result of these updates, you will be able to breeze through compliance audits and receive your reports much quicker!
Automated Slack Notifications: If you live and breathe Slack, this update is for you. With notifications and updates in a dedicated Slack channel, tracking the status of your compliance program has never been easier.
TrustCloud is as much your product as it is ours. What else would you like us to work on?
Let us know by sending an email to [email protected]